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The award for Customer Service, in association with Santa Fe Natural Tobacco:
Adam Hogwood, Budgens of Broadstairs
Bay Bashir, Lifestyle Express Belle Vue Convenience Store
Mark & Samantha Coldbeck, Premier Wharfedale
Nainesh Shah, Mayhew Newsagents
Winner: Bay Bashir, Lifestyle Express Belle Vue Convenience Store
Bay invests in regular staff training to keep them at their best, and goes the extra mile, offering free delivery to elderly customers and delivering both his and other stores’ products to those that cannot leave their home. Bay acts on feedback, recently adding a frozen section following requests from customers.