One Stop is aiming to “bring a better service” to its franchise members early in the new year by extending opening hours at its business support centre.
The move means the One Stop franchise support team will now be on call on Saturdays between 8am and 12pm to deal with queries and problems from store owners. The service will continue to operate between 8am to 6pm Monday to Friday.
In addition, One Stop said it has appointed a new member to the team to head up a “customer service support function”, which will deal with specific retailer issues.
One Stop said the changes have been prompted by feedback from retailers during its franchise forum meetings.
John Miller, head of One Stop franchise operations, said: “We want their businesses to succeed and grow, but understand sometimes problems can occur.
“We are delighted to be able to extend our franchise support opening hours. As we continue to grow we will also consider further extensions.”
The news comes as the owners of One Stop’s first franchise store in Scotland revealed positive early trading figures since joining the group.
Javid and Shaista Iqbal said average sales at their shop in Blackburn, West Lothian, are up 15% since fully converting to One Stop in September.
The retailers added that sales in the week leading up to Christmas grew 37% compared to the previous year, while Christmas Day sales were up 25%.
Javid Iqbal said: “It’s great to feel that we are part of something much bigger than our one store and the support we receive is second to none.”