“We’re working hard to get Amazon back on behalf of our retail community,” the chief executive of one of Collect+’s parent companies has told RN.
Following Amazon’s decision to pull out of the firm’s pick-up service, retailers have told RN their stores have seen a 30% to 50% reduction in Collect+ customers.
John Vine, of Newsworld in Church Stretton, Shropshire, said: “It definitely weakened the network losing Amazon.”
However, speaking to RN after PayPoint’s half year financial results showed Collect+ made a loss of £797,000 in the six months ending 30 September, Dominic Taylor said 45 new retailers have joined the network since the end of September.
He said: “Clearly we hate losing clients. In that sense we’re working hard to get Amazon back on behalf of our retail community, but the attraction of the service still remains very strong. This is why we are getting so many more retailers signing up.
“We talk to Amazon all the time, and it is still a customer of ours for returns. Amazon is always listening, so we’ll see what happens.”