The payments service opened its survey, independently conducted by Savanta, on 25 April and will remain open until 2 June. It takes approximately 15 minutes to complete.
The feedback will help PayPoint provide “the best service and features” to its partners.
Previously, feedback has been the catalyst for several changes in the business, including the launch of commission-earning services like the Counter Cash service, MyStore+ app, digital voucher sales and increased parcel volumes. All of these services also allowed retailers to boost their bottom-line revenue.
Previous feedback has also caused reduced and simplified contract charges when retailers apply, as well as increased visits from relationship managers.
Retail services director Ben Ford, said: “The success of our retailer partners is intrinsically tied to the success of the wider PayPoint business. We want to support them to thrive and grow revenues over the coming year and this survey is the key opportunity that they have to tell us what’s working, plus what can be improved upon.
“There is clear value in participating in the survey, demonstrated by our track record of implementing tangible changes like the ones above. I look forward to reviewing the responses and encourage every retailer in our network to try and find the time to engage with it.”
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