The award for Staff Development, in association with Procter & Gamble:
Winner: David Knight, Knight’s Budgens of Hassocks & Henfield
David setup an incentive scheme which gives out weekly and monthly awards based on mystery shop scores, customer exit interviews and manager assessments. He has a dedicated management training scheme to develop shop floor staff into all-round retailers, and gives staff autonomy on ranges and displays empowering his team to create their vision.
What sets David apart is his hunger to enable staff to be passionate about their products, sending team members on wine tastings and giving them samples so they can fully understand the products they are recommending to customers.
David gives his team autonomy to create ranges, promotions and displays with their own ideas, and the targets he sets them relate to this.
David has created an induction plan for new staff. He also has an incentive scheme with week-to-week and month-to-month awards based on mystery shop scores, exit interviews with customers and manager assessments.
There is a management training scheme for David’s staff which allows them to progress from the shop floor to become all-round retailers.
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