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Advice & Insight/How-to/Store Management

How to deal with customer complaints

How a retailer interacts with a disappointed, frustrated or angry customer can have repercussions far beyond that exact moment. The betterRetailing team finds out how retailers diffuse situations to reach mutually beneficial conclusions

How to deal with customer complaints

How a retailer interacts with a disappointed, frustrated or angry customer can have repercussions far beyond that exact moment. The betterRetailing team finds out how retailers diffuse situations to reach mutually beneficial conclusions

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