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Great customer service can win a customer for life

At 5am on Sunday morning, after my 18-month old daughter had woken up early one time too many, I was researching sleep training clocks. One product stood out on Amazon, with 1,225 reviews averaging 4.5 stars. The top review said it pushed their son’s waking time from 4am to 6am in days. I was interested. […]

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