Latest from the IAA

Serving shoppers

With three members of my family I visited an independent stately home last month and learned how making a great first impression needs to...
Digital Engagement with Jacob Dankway and Bobby Sood outside Falcon convenience store

The facts Name: Bobby Sood Store: Falcon Convenience Store Location: Portsmouth, Hampshire Size: 650 sq ft Building and maintaining a strong online and social media presence is key in attracting...
Customer service

At the heart of every thriving convenience store is great customer service. The IAA’s Louise Banham joined Karen Murray, regional sales manager at Philip...