Latest from the IAA

staff motivation

Inspire staff to aim high and recognise the great work they...

Earlier this week, the Independent Achievers Academy (IAA) revealed the shops that had made it into the Top 100 for 2017. We spent Monday...
follow-up Post Office

Academy in Action follow-up: Customer Service with the Post Office

In March, the IAA and the Post Office visited Paresh Vyas’s shop in Manchester to help improve his customer service. Here, we find out...
Vince Malone retail innovation

IAA retail innovation advice ramps up store’s sales by £400 a...

A retailer that quickly implemented advice given to him by the Independent Achievers Academy and News UK has boosted sales by £400 in a...