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Chris Rolfe

Chris Rolfe
Chris is associate editor for Retail Newsagent. She has vast experience of researching and writing stories and features about every aspect of the convenience channel. Each week she helps the Retail Newsagent team speak to the best retailers and suppliers to provide readers with the most up-to-date information on key topics. She can be found on @ChrisRolfeRN, on and at 020 7689 3362.
what to stock report

Do you know the 25 best-selling products? Find out in our What To Stock...

Large formats, £1 products and premium brands are driving profits in independent stores, the latest What to Stock report from RN has revealed. The report,...
David Robertson

David Robertson’s store is fit for the 22nd century

Building on nearly 30 years of great service and local goodwill, David Robertson decided to take an ambitious step forward with his store two...
Martin Ward

HND operator Martin Ward is set for the future – are you?

With a successful HND operation and stable news bill, Martin Ward is already a successful newsagent. It’s his thirst for finding new ways to...
customer service

Academy in Action with The Post Office: Customer service

The IAA's Chris Rolfe and Post Office's Peter Johnson met Paresh Vyas to discuss how to engage shoppers and meet their needs.

Have your say on tobacco sanctions

Retailers should voice their opinions on tobacco sanctions in a new government consultation, Imperial Tobacco has said. The consultation, which launched last month, is seeking...
Billy Kinder

On the shop floor: lessons from Billy Kinder

Every year, the RN team visits stores up and down the UK to learn about working life in independent businesses. In the third of...
One Stop Stoneyburn

Make or break time for Yasmine Mohammed

When Yasmine Mohammed returned from Pakistan 18 months ago she had a big decision to make. Could the Scot bring her business back from...
One Stop Scarborough

Why Danny Wilson is set for the future

With seven refits, effective store management systems and new products in place, Scarborough retailer Danny Wilson is confident his One Stop stores are fit...
Nainesh Shah at Mayhew newsagents

Nainesh Shah: retailer to the stars

Nainesh Shah has earned the loyalty of locals and visitors to London’s exclusive Belgravia, by providing unique specialist ranges and excellent customer service. Chris...
fresh and chilled waste

5 ways to manage fresh and chilled waste

Fresh and chilled is an increasingly important category for independent retailers, as stores pivot away from traditional CTN categories while seeking points of differences...