The NFRN has included in an industry-wide submission to the Competitions and Markets Authority (CMA) on Menzies’ refusal to refund carriage charges to retailers who were not delivered to during the recent bad weather. 

Around 17 retailers complained newspapers did not reach them, despite some nearby shops receiving their supply.

Following an appeal by the NFRN to the wholesaler to refund the charges, Menzies said it would not give a refund because it made every attempt to deliver.

“This is not about members saying they didn’t want the papers, they simply did not receive them. It rests with Menzies to refund, and it would be right and proper for them to do so,” said NFRN president Linda Sood.

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