With laws tightening and consumer demands rising, retailers are increasingly looking to digital tools in order to improve their operations and staff training. Hannah Gannagé-Stewart reports.
Best practice and legislation are ever changing in retail. From the rules around age-restricted sales and tobacco to the National Living Wage, retailers are expected to remain compliant at all times while successfully keeping on top of the day-to-day running of their businesses.
A raft of online tools and training providers have sprung up to fulfil the range of training needs, from NFRN online resources, providers such as Bolt Learning and commercial suppliers such as JLT.
Many retailers look to free training to keep their costs down, while others see the benefit of investing in standardised training for staff. This week, RN speaks to five retailers to learn about their approach.