“I’m developing a tick sheet so that my staff can walk the store in the same way that I do. I’ve heard that a 10% difference can make a 90% impact. My list encourages staff to look at the whole business, whether that’s standing in the car park to see if the signage is legible or checking the in-store merchandising.”
“I spent a few hours tailoring a list I’d seen in a magazine and I made my staff think like managers”