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Retailer Reveals #20: James Brundle – Multitasking

WHAT’S THE SALES INSIGHT?

We’re making the most of our staff by having them multitask. We have a baker for our in-store bakery and when things are quiet, he starts making freshly-made ready meals. For his days off, he pre-bakes the bread and a member of staff finishes it off. The best way to increase margins is by doing as much as you can yourselves.

JAMES SAYS
I spent £0, I probably made thousands

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