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The award for Customer Service, in association with Phillip Morris:
Winner: Paul & Gail Mather, Sherston Post Office & Stores
Paul & Gail have listed the top 10 turn on and turn offs in convenience shopping to communicate their standards, and then got staff to critique it. They have a thorough induction course, encourage staff to see through their customer’s eyes to identify ways to improve and hold awards each year to keep them focussed on delivering great service. They go above and beyond to ensure the personal touch, doing the unexpected, like calling the local sorting office to help get a held up parcel where it needs to be.