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The award for Staff Development, in association with Procter & Gamble:
Bay Bashir, Lifestyle Express Belle Vue Convenience Store
Mark & Samantha Coldbeck, Premier Wharfedale
Rajesh Nayi, Broadfield Newsagents & Post Office
Sunita & Suresh Kanji, Family Shopper Little Hulton
Winner: Mark & Samantha Coldbeck, Premier Wharfedale
Mark & Samantha regularly train their staff, reminding them that they might be the only person a customer speaks to all day, and so to ensure they make time to be friendly. They conduct monthly meetings with all staff to discuss how they can improve, what training opportunities are available and to ask how their staff how theyy can improve as employers.