Getting the right staff in place is essential for the health of your store but ensuring that you develop them in the best way you can is the key to taking your business to the next level. Lindsay Sharman takes a look at what you should be doing, whatever the size of your shop.

For independent retailers, staff are their most valuable asset but can also be their biggest challenge. Get it right and you have a team of reliable people who care as much about your business as you do. Get it wrong and you can find yourself so caught up in the day-to-day running of the store that you don’t have time to manage the business.