Independent retailers have voiced frustration with parcel carrier Evri after being told they may need to manually input customers’ details when parcels are dropped off, according to the Fed.

The change in policy was revealed in emails sent to Evri’s network of retailers this week.

Mo Razzaq, national president of the Fed, said the new process would take more time at the till.

Evri volume bonus cuts could cost retailers hundreds each year

He added: “In a busy store this could cause chaos, with queues building if you have to input a customer’s email address. We have to think about the negative impact of the service we provide to our other customers.”

In its full-year accounts to 29 February 2024, Evri reported revenue of £1.7bn and a record-breaking profit of £117m – more than double the previous year.

Razzaq said retailers were being “forced to do more, for less”.

“All this is on the back of recently reducing our bonus payments too, he said. “With Evri announcing record profits and acknowledging the key role that retailers play in this, it’s us that are being forced to do more, for less.”

Read more: BREAKING: Retailers lose out on seasonal parcel rush due to Evri issues