Retailers are under pressure to find savings and efficiencies like never before. With the back office the engine for much of this, Charlie Faulkner speaks to two people focused on innovating this key area of the industry 

steve fox booker
Booker's Steve Fox says an efficient operation is vital for success.

How the industry helps: Steve Fox, managing director – retail, Booker

All of our Premier, Family Shopper, Londis and Budgens customers have access to the National Employment Savings Trust (NEST) to support them with auto-enrolment. They also have access to guidance which supports them with standards, basic legislation and information on how to increase sales, as well as offering advice and information on how to operate their business in a safe and legal way.

Mo Razzaq analyses data to ensure he's in control of his business

What it means for me: Mo Razzaq, Premier Mo’s Convenience Store in Glasgow

We receive a lot of information and support through Booker and we receive a weekly email that keeps us updated. I’ve approached Booker to see if it will work with tobacco companies to provide gantries that will work better once legislation comes into force. At the moment we have to wait until the 10s run out but we’re hoping to see a new gantry using drawers instead of flaps to make it easier to restock and find packs.

Read the full feature only in RN this week (3 March)