IAA Stars 2017: Customer Service in association with Post Office

Meet the star team Paul & Gail Mather who are obsessed with customer service and have a clear customer process from start to finish.

Category Star 2017: Paul & Gail Mather, Sherston Post Office & Stores, Sherston

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Paul & Gail are obsessed with customer service. They were inspired after a brilliant customer experience at Marks & Spencer’s and became determined to ensure their service met the same high standard.

Now, all staff are involved in shaping their process. They’ve updated their top 10 “turn on and turn offs” and have a Wallace & Gromit ‘cracking service’ wall chart which staff members can use to recognise when other team members provide excellent customer service.

Paul & Gail continually learn and strive to improve their methods.


·       Christine Hope, Hopes of Longtown, Longtown

·       Vip Measuria, One Stop The Prior Way, Borrowash

·       Paul & Gail Mather, Sherston Post Office & Stores, Sherston

·       Vince Malone, Tenby Stores & Post Office (Premier Express), Tenby


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