… alongside enthusiasm, keeping customers happy and having an open mind about new ideas has enabled Duncan McCutcheon to run a successful family business, writes Steven Lambert

Despite having more than 40 years of retail experience under his belt, Duncan McCutcheon has never been afraid to go out on a limb and try out new ideas.

Whether it’s online deliveries or setting up his own in-store photo studio, Duncan has been determined to make McCutcheon Newsagents stand out against other businesses close to the shopping parade in Winlaton, Tyne & Wear where his store is located.