In each of the 12 IAA categories, the top eight retailers have been shortlisted and have the chance of being named the UK’s best for their retail discipline. Achieving this recognition follows a rigorous mystery shopping programme across the UK, using the IAA’s industry leading benchmarks that measure the simple things that retailers can do to provide excellent service to shoppers.

From the 55 stores shortlisted, four finalists in each category will be exclusively announced at the Local Shop Summit on 12 October. Winners will be announced at the prestigious IAA Gala Dinner in London on 1 December. Book your place today at iaa@newtrade.co.uk

Marketing to customers

iaa finalists final eight

  • C T Baker Budgens of Aylsham, Aylsham
  • Family Shopper Blantyre, Blantyre
  • Londis Ferme Park Road, London
  • Premier Jules Convenience Store, Telford
  • Pricekracker Premier (Whitefield), Dundee
  • Shingadia’s Londis Caterways & Post Office, Horsham
  • Shingadia’s Londis Southwater & Post Office, Horsham
  • Wesley Road King Family Store (Spar), Retford

Customer Service

iaa finalists final eight

  • Edwards at Townfield (Premier), Wirral
  • Knights of Budgens, Henfield
  • Londis & Chatsworth Road Post Office, Chesterfield
  • Shelley’s Budgens, Horsham
  • Sherston Post Office & Stores, Sherston
  • Shingadia’s Londis Southwater & Post Office, Horsham
  • The Village Shop, Hook Norton
  • Village Stores Mickleton (Nisa), Mickleton

Shop Layout

iaa finalists final eight

  • Edwards at Townfield (Premier), Wirral
  • J Robarts & Son (Costcutter), Codicote
  • Knights of Budgens, Hassocks
  • One Stop Mount Nod, Coventry
  • Premier Woodcross Convenience Store, Coseley
  • Sherston Post Office & Stores, Sherston
  • Shingadia’s Londis Caterways & Post Office, Horsham
  • Sukhi’s Simply Fresh, Kenilworth

Merchandising

iaa finalists final eight

  • C T Baker Budgens of Aylsham, Aylsham
  • Connolly Spar Pewsey, Pewsey
  • Knights of Budgens, Henfield
  • Poole’s SuperValu Moira, Moira
  • Shingadia’s Londis Caterways & Post Office, Horsham
  • St Mary’s Supermarket (Premier), Southampton
  • Today’s Extra Gloucester Avenue, Northampton
  • Village Stores Mickleton (Nisa), Mickleton

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In-store display

iaa finalists final eight

  • Budgens Mortimer, Reading
  • C T Baker Budgens of Aylsham, Aylsham
  • Knights of Budgens, Hassocks
  • Knights of Budgens, Henfield
  • Shelley’s Budgens, Horsham
  • Shingadia’s Londis Southwater & Post Office, Horsham
  • The Village Shop, Hook Norton
  • Village Stores Mickleton (Nisa), Mickleton

Effective ranging

iaa finalists final eight

  • C T Baker Budgens of Holt, Holt
  • Knights of Budgens, Hassocks
  • Ordsall King Family Store (Spar), Retford
  • Premier Broadway Convenience Store, Edinburgh
  • Selection Box, Bridgend
  • Shelley’s Budgens, Horsham
  • Shingadia’s Londis Caterways & Post Office, Horsham
  • Tenby Stores (Premier Express), Tenby

Availability

iaa finalists final eight

  • C T Baker Budgens of Aylsham, Aylsham
  • Hexagon Stores & Post Office (Mace), Andover
  • J Robarts & Son (Costcutter), Codicote
  • MJ’s Premier Store Oldham, Oldham
  • One Stop Draycott, Draycott
  • Premier Jimmy’s Store, Northampton
  • Shelley’s Budgens, Horsham
  • Sherston Post Office & Stores, Sherston

Responsible retailing

iaa finalists final eight

  • Hillingdon Spar, Burnley
  • Knights of Budgens, Hassocks
  • Lifestyle Express Belle Vue Convenience, Middlesbrough
  • Londis & Chatsworth Road Post Office, Chesterfield
  • Londis Ferme Park Road, London
  • Londis Westham Road, Weymouth
  • London Road King Family Store (Spar), Retford
  • The Village Shop, Hook Norton

Staff development

iaa finalists final eight

  • Budgens of Broadstairs, Broadstairs
  • C T Baker Budgens of Aylsham, Aylsham
  • Family Shopper Little Hulton, Little Hulton
  • Family Shopper Subway, March
  • Knights of Budgens, Hassocks & Henfield
  • Londis & Chatsworth Road Post Office, Chesterfield
  • Ordsall King Family Store (Spar), Retford
  • Shingadia’s Londis Southwater & Post Office, Horsham

Service to the community

iaa finalists final eight

  • Family Shopper Blantyre, Blantyre
  • Nisa Malcolm’s Stores, Coventry
  • One Stop The Prior Way, Borrowash
  • Premier Broadway Convenience Store, Edinburgh
  • Premier Jules Convenience Store, Telford
  • Sherston Post Office & Stores, Sherston
  • Shingadia’s Londis Southwater & Post Office, Horsham
  • Sukhi’s Simply Fresh, Kenilworth

Digital engagement

iaa finalists final eight

  • Ansell Village Stores Meppershall, Meppershall
  • Blean Village Londis, Canterbury
  • Connolly Spar Pewsey, Pewsey
  • Holborns, Redhill
  • Hopes of Longtown, Longtown
  • Max’s Londis, Minster-on-Sea
  • One Stop Working with Royals, Leamington Spa
  • Premier Singh’s, Sheffield

Retail innovation

iaa finalists final eight

  • C T Baker Budgens of Holt, Holt
  • Dunston Convenience Store (Premier), Gateshead
  • Greylees Convenience Store (Premier Express), Sleaford
  • Knights of Budgens, Henfield
  • Londis Ferme Park Road, London
  • Pike’s Newsagents, Porthmadog
  • Spar Minster Lovell, Witney
  • Wesley Road King Family Store (Spar), Retford