IAA Stars 2019: Staff development – in association with NFRN

Jacqui Dales

2019 Category Star

Jacqui Dales, London Road Bakery (Spar), Boston

Jacqui has created a culture of continuous learning, resulting in a 10% increase in productivity and vastly reducing staff turnover. Jacqui has invested in her team, creating a performance-related bonus scheme. She’s started performing monthly appraisals to discuss where they want to be in six months and has created five supervisor roles which has enabled her to focus on driving the business forward.

Finalists in this category were:

  • Imogen Kelly, Londis Stour Road, Christchurch
  • Jacqui Dales, London Road Bakery (Spar), Boston
  • Sandra Tickner, Selection Box, Bridgend
  • David Charman, Spar Parkfoot, West Malling

In association with

NFRN logo

Click here for the full list of 36 local shops that are exceeding expectations in all 12 IAA disciplines,
plus Overall Best Shop and the new Rising Star category which was specially created this year


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