2019 Category Star
Jacqui Dales, London Road Bakery, Boston
Jacqui’s holistic view on customer service and her formalised programme of activity starts and ends with the customer. She uses active listening, mystery shopping and has put the customer at the centre of her thinking. She sets and clearly displays the standards she expects of her staff and has put customer service at the heart of her performance related bonus scheme.
Finalists in this category were:
- Jacqui Dales – London Road Bakery (Spar), Boston
- Simon Dixon – Premier Lower Darwen, Lancashire
- Rana Ali – Spar Errol, Perth
- Samantha Ackland-Jones – The Village Deli, Storrington
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