Impassioned retailers across the country joined forces for a day of action against PayPoint’s commission cap cuts this week.
RN knows of more than 100 stores that took part in the PayPoint Pay Fair Facebook group’s Big Switch Off on Tuesday (30 June).
Jas Gill, manager of Gills in Newbiggin-by-the-Sea, said: “I joined because we’re not getting anything from offering PayPoint. Customers are coming in just to use the machine and they don’t buy anything so I’m just bringing in money for PayPoint.”
However, a Premier retailer who asked not to be named said that rather than switching off his machine, he asked his customers not to use the service and support the campaign.
“We have had great support from our customers, many of whom can’t believe we lose money by offering this service,” he said. “I have told them how much it is costing me and then told them PayPoint made a profit of £45m last year and the disgust on many of their faces was priceless.”
Some retailers said PayPoint hung up on them when they called to report technical problems with their terminals on Tuesday.
We have had great support from our customers, many of whom can’t believe we lose money by offering this service
“I was taking transactions up to 8.30am, but suddenly my terminal went down,” said Manpreet Singh, of Stevenston Convenience Store, North Ayrshire.
“I tried calling them on 19 different occasions on three different phones and every time the lady greets me on the phone and as soon as I say, ‘Can you put me through,’ she hangs up. Four people I have spoken to today who have called to tell them they are having problems with their machines have had the same problem.”
PayPoint was not available for comment when RN went to press.