PayPoint supports retail heroes

The implementation of a nationwide lockdown saw key workers acclaimed for their bravery, selflessness and hard work.

Convenience retailers have been more crucial than ever in their local communities, which is why PayPoint recently announced a raft of initiatives to reward those who have continued to serve their customers over the past two months.

How PayPoint is helping

The measures include: a £25,000 contribution to the NFRN Covid-19 Hardship Fund, fee increase waivers, service fee changes, a new partnership with Deliveroo and a campaign to celebrate Retail Heroes.

PayPoint is also introducing changes to its service fees and billing process. The first component of this is waiving the yearly inflation increase to service fees, which will remain consistent with last year’s amounts.

This will be coupled with a permanent move to service fee billing in arrears, benefitting retailers’ monthly cash flows, and the option for those who had to close their stores to claim a service fee refund for the closure period.


A new partnership with Deliveroo has brought with it added benefits for retailers. The collaboration allows retailers to apply for fast-track access to the Deliveroo system where members of the local community can place orders through the Deliveroo website or app.

Contact-free deliveries will then be fulfilled from the store to the consumer by its rider network in as little as 30 minutes. Find out more:

Retail Heroes

Finally, to reward individual retailers, PayPoint’s Retail Heroes campaign was launched at the start of May. It recognises those in the PayPoint network that have gone ‘above and beyond’ to serve their local communities during the Covid-19 pandemic.

The winning retailers will be showcased across PayPoint’s social media channels, and will receive a certificate and a £500 donation to a charity of their choice.

We are delighted to announce the first two winners are Mr Amothen Kandasamy in Aberdeen, and Mr Daljit Singh in Merthyr Tydfil. On behalf of communities everywhere, PayPoint want to say a massive thank you to all convenience retailers.

If you would like to read about more PayPoint’s Retailer Heroes and find out who the latest winners are, please visit

Find out more on our coronavirus information hub for retailers