Smiths rated worst news wholesaler

Smith rated worst news wholesaler
Symbol groups & wholesale RE Newspapers & Magazines Services
Login or register to save this article

Smiths News has narrowly beaten Menzies to win the title of ‘worst customer service’, according to a survey conducted by Retail Express and RN.

Asked to rate their customer service out of 10, Smiths News was given a rating of 4.19, whereas Menzies was rated 4.24 by retailers. While Smiths News was found to be the more punctual wholesaler, it was also the most prone to errors. 

In each month, the average Smiths News customer has 8.6 days with late deliveries, whereas the average Menzies customer has 9.7. Deliveries are either short or missing supplements for 11.7 days per month at Smiths News and 8.5 days per month for Menzies.

However, Stuart McClymont, from Mac’s Newsagents in Mansfield, Nottinghamshire, said the blame also lies with publishers. He told Retail Express that the sharing of lorries into wholesalers by publishers and poor adherence to standard arrival times was adding pressure on the wholesalers.

Read more: News UK extends distribution contract with Smiths News until 2024

Stay informed

Sign in and subscribe to our FREE weekly newsletter for the latest retail news and developments

Sign in here
By Jack Courtez Avatar
By Jack Courtez 17 Jul, 2018



Have you seen a boost in own-label products in the past year?

Make the most of

You know your shop better than anyone. Now you can decide exactly what news, advice and retailer case studies that you want to see to help you improve your business.

Subscribe to personalise your content Already have an account? Login