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The parcel delivery group UPS has launched a click and collect service for small shops, which it claims will increase footfall and sales for retailers.
More than 600 stores have already signed up for the UPS Access Point service, and by June this year, the group hopes to have a total of 1,500 shops on its books.
The aim is that UK consumers buying goods online will be able to choose convenient delivery and returns locations including convenience stores, petrol stations and newsagents.
The operation will be run by Kiala, which was acquired by UPS one year ago, and which already has a network of more than 6,500 retail locations in France, the Netherlands, Belgium, Luxembourg and Spain.
Kiala CEO Denis Payre told Retail Express: “Around 25-30 per cent of customers will make an extra purchase when they collect their parcel, and we know that 70 per cent of people who use the service will be going into that shop for the first time.
“If 200 or 300 parcels stack up very quickly, storage can be a problem for a retailer. But we have very robust systems in place to remind the customers. We can’t expect the shopkeepers to do it.”
The service will rival Collect Plus and the Post Office, and UPS eventually aims to have 4,000 Access Point shops in the UK.
There is PoS for stores that are part of the network and while no investment is required from the retailer, shops must meet strict criteria to join.
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