Menzies Distribution has revealed plans to roll out a text messaging service to deal with supply issues.
Retailers welcomed the news at a meeting at the wholesaler’s Preston depot last month.
North West district president Muntazir Dipoti said this would address local-level issues. “We spoke about a text messaging service which would send a mass text to members if there was a run problem, for example,” he said.
“Having a national relationship with your wholesaler is helpful, but getting features like this is also down to having a strong local relationship.”
Mr Dipoti went on to praise house manager Steve Wade for his fast response in dealing with late and missing deliveries. “Steve is really hands-on, and when there have been problems in the past, he has even been known to do night shifts until he has rectified them,” he said.
“Menzies is willing not to just listen to our faults, but work out how we can improve together by introducing a two-way relationship.”
Retailers can request the service via the NFRN’s contact centre.