Supply in demand: P&H customers report 6% sales drop

P&H Palmer and Harvey
News RE Palmer & Harvey Nisa Store management
Login or register to save this article

Palmer & Harvey customers have reported an average 6% fall in sales to Retail Express as they struggled to keep shelves full in the immediate aftermath of the wholesaler’s collapse.

The closure of the UK’s largest delivered wholesaler also affected one in three store owners who did not trade with P&H. Store refits were delayed, delivery schedules altered and availability levels reduced as wholesaler resources were pulled away to help struggling former P&H shops.

Meanwhile at a wholesale level, the race was on to gobble up P&H’s business and its 90,000 customers. Booker was first off the mark, securing a deal to supply 1,800 Shell forecourts.

Responding to the deal, a Booker spokesperson said it would “minimise disruption in the supply chain”.

Nisa won a short-term contract to supply ambient lines to McColl’s, with Nisa interim chief executive Arnu Misra promising that Nisa retailers will be unaffected.

This was followed by an announcement from Costcutter Supermarkets Group that it had agreed a five-way tie-up to support retailers.

The company is working with Musgrave, Bestway, Nisa and the Co-op to roll out interim wholesale deliveries to the majority of its stores, while Bestway, Musgrave and Dhamecha are providing additional cash & carry support.

Costcutter CEO Darcy Willson-Rymer said the collapse had been “disruptive”. “Providing an interim supply solution is our priority,” he added.

John Kinney, Today’s Group retail director, added that the company would do all it could to assist stores. “It is not in the interests of Today’s Group or our independent wholesale members for consumers to witness poorly-serviced independent retailers,” he said.

“The knock on effect of such a situation would be that the consumer is pushed to the multiples, which could be damaging to the independent sector.”

We spoke to retailers to see how they're adjusting to the change. 

Retailers react to P&H

Read five retailers reactions and new game plans after the sudden P&H collapse.

Read more here
By Jack Courtez Avatar
By Jack Courtez 08 Dec, 2017


  • By Ernestina Hightower 06 Apr, 2019


    I had visited your store last month, and I saw a verry nice item in the sale, i wanne buy.
    But I have a question! today I wanted to order it, but can not find the product anymore in your shop.
    it looks like the first picture on this site
    Mail me if you are going to sell it again.
    I hope soon so that I can place an order.
    I'll wait.

    Yours truly

Have you seen a boost in own-label products in the past year?

Make the most of

You know your shop better than anyone. Now you can decide exactly what news, advice and retailer case studies that you want to see to help you improve your business.

Subscribe to personalise your content Already have an account? Login