Newspaper publishers have responded positively to calls from the NFRN for much more to be done to tackle the persistent problems of late deliveries and incorrect allocations of supplies.
At a summit meeting called by the federation last Friday, senior executives from every national publisher agreed to work harder both individually and collectively to improve the service for retailers.
Measures promised included an instruction to wholesalers to identify HND retailers and roundsmen and to record their details in a uniform way on their systems. Wholesalers will also be told to ensure that supply levels to these outlets are never cut below net sales figures.
To assist this process the NFRN undertook to emphasise to members the importance of providing accurate information to wholesalers about their delivery rounds so that their minimum supplier requirements could be registered.
Publishers also supported the NFRN’s view that a review of RDTs was well overdue.
Peter Wagg, a past NFRN president and now chairman of its news operations committee, said he was encouraged by the publishers’ response to retailers’ concerns.
I was particularly pleased that it was the publishers who asked for a further meeting later this year, this time with the wholesalers present
“We had an open, frank and constructive meeting, and I was particularly pleased that it was the publishers who asked for a further meeting later this year, this time with the wholesalers present,” Mr Wagg said.
The summit heard there were more than a million instances of receiving their supplies on reruns due to lateness or wholesaler’s problems during 2014.
All national newspapers were represented at the summit and attendees included Neil Jagger, general manager of Mirror Group and Bob Nuttall, circulation director at Express Newspapers.
Are you having trouble with late deliveries? Let us know.