Missing inserts due to Ultra Low Emissions Zone
News UK refused to rerun missing inserts due to London’s Ultra Low Emissions Zone (ULEZ) charges, according to one shop owner.
Nainesh Shah was left without 66 Times supplements on 20 July. He claimed a supervisor said News UK’s decision to not drop off the missing supplements was due to the Ultra Low Emissions Zone (ULEZ).
“I was told there were not any ULEZ compliant vehicles available and the company and the drivers were not willing to incur the £12.50 charge,” he told betterRetailing.
News UK retail director Neil Spencer denied that ULEZ impacted deliveries and said two-thirds of its self-employed drivers have ULEZ-compliant vehicles.
Spencer said 99% of its ULEZ deliveries are on time and in full, and apologised and credited the shop owner for the issue.
Our comprehensive guide explains how you can run a more sustainable business and increase your profits at the same time.Purchase Now
This article doesn't have any comments yet, be the first!
Register to comment and get exclusive content and subscribe to the online and print versions of Retail News.Become a member