Retailers complained about the tote boxes arriving wet from the wholesaler and claimed they were forced to return a number of damaged copies, losing sales as a result.
Meryl Williams, of Pikes, Porthmadog, Gwynedd, told betterRetailing she was forced to return 10 magazines last week because of damage.
She said: “We had three tote boxes with magazines and they were wet inside.
“Ten magazines were damaged, so they couldn’t be sold, and had to be returned, but Menzies has not yet got back in touch.”
Nainesh Shah, of Mayhew News in central London, added that Menzies was not responding to his ongoing complaints about the issue.
He told betterRetailing: “When the weather was nasty, we received tote boxes with all the magazines inside soaking. We couldn’t sell the magazines in that state for £4 or £5 each.
“This has been an ongoing complaint, but Menzies doesn’t seem to be taking things seriously. No one is telling us why the mistakes are happening, so we are in the dark.”
Jim Moorhead, of Top Cards in Johnstone, Renfrewshire, added wet tote boxes meant a number of his partworks became damaged, leaving his customers frustrated.
“This has been an issue for a while; they haven’t sorted the problem, and I am missing out on sales as a result,” he said.
“I have had to re-order one of the partworks after water got into the plastic. I just don’t know how it happens. I don’t see why there should be that level of damage when they are inside a tote box.”
Menzies refused to comment when approached by betterRetailing.
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