Retailers say news and magazine complaints don’t work

Retailers say news and magazine complaints don’t work
News & Mags RN Newspapers & Magazines
Login or register to save this article

More than 96% of independent retailers believe current news and magazine complaints and restitution processes are not fit for purpose.

The preliminary results from RN’s latest investigation reveal large differences in the percentage of successful outcomes in restitution claims, with some stores achieving an 80% claim success rate while many more are only successful in less than 10% of cases.

The statistics so far suggest that only 38% of shop owners have attempted to claim restitution in the past 12 months, with a lack of trust in the current process being the most commonly reported barrier. 

Read the full findings in next week’s edition of RN.

Create your own user feedback survey
By Jack Courtez Avatar
By Jack Courtez 07 Feb, 2019



Have you seen a boost in own-label products in the past year?

Make the most of

You know your shop better than anyone. Now you can decide exactly what news, advice and retailer case studies that you want to see to help you improve your business.

Subscribe to personalise your content Already have an account? Login