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For Sonya Cary’s store in the 6,000-residents-strong village of Pontrilas, Herefordshire, caring for the community and running a successful store are one and the same.
Increasing competition from Aldi, Lidl and Tesco discounter Jack’s has done little to impact Harj Gill’s point of difference. Alex Yau reports
For Tejal Modhvadiya and Suraj Agath, customer service is everything. They tell Priyanka Jethwa how they’ve adapted their store to serve their community’s needs
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