2018 Category Star: Dennis Williams, Broadway Convenience Store (Premier), Edinburgh

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in association with Post Office

Dennis has a robust customer service training programme that he constantly updates based on suggestions from his staff and customers. He empowers his team to take responsibility, meaning when a vulnerable woman was buying a lot of scratch cards they agreed on a daily limit with her care home. Dennis continually goes above and beyond, storing a vulnerable customer’s money to prevent them from being robbed and inviting an elderly customer over for Christmas day so they wouldn’t be on their own.

Customer Service 2018 Finalists:

  • Dennis Williams, Broadway Convenience Store (Premier), Edinburgh
  • Ian Handley, Handley's Go Local, Sandiway, Cheshire
  • Christine Hope, Hopes Of Longtown, Longtown, Hereford
  • Nirav Modhvadiya, Whissendine Shop & Post Office (Mace), Oakham, Leicestershire