A store owner who has been asking PayPoint to install a terminal in his Cambridgeshire store without success for two years has accused the company of not supporting retailers.
Amit Lodhia, who runs Jayes News in Huntington, contacted the company in 2015 asking for the PayPoint service. However, he was told that due to his credit card terminal being managed by Worldpay, the service could not be provided. Mr Lodhia has since contacted PayPoint persistently to negotiate an arrangement, but has had no response.
“I am the only retailer within a 10-minute walking radius and have a lot of people coming in who need the PayPoint service. I’m in the middle of town and I’m having to send people away,” he said. “In the past two weeks, I’ve had to refuse two £1,000 bills. It doesn’t make sense that PayPoint is not supporting me.
“They can’t claim to support retailers when clearly they are just not bothered.”
A PayPoint spokeswoman apologised for the “initial delay”.
“One of our representatives has spoken to Mr Lodhia and is meeting him to discuss his requirements,” she said.