Mystery shoppers reveal Covid compliance in convenience stores falls short
Data shows just 38% of convenience stores provided hand sanitiser for customers, as opposed to 48% for forecourts and 93% for supermarkets
The mystery shopping company visited 120 stores consisting of convenience stores, smaller multiple-operated sites and forecourts last month. It found 27% of customers in convenience stores failed to wear face coverings, compared to 19% in forecourts and 6% in supermarkets. Storecheckers claimed staff were unresponsive to customers who did not wear a face covering.
The research also found 18% of convenience store staff had not worn face coverings during the period, compared to 10% in forecourts and 9% in supermarkets.
Thirty eight per cent of convenience stores had hand sanitiser available, while this figure rose to 48% for forecourts, and 93% for supermarkets.
Independent convenience store owners have previously raised concerns about potential abuse from customers when asking them to wear a face covering.
The data comes as some store owners reported mystery visits from councils inspecting Covid-19 compliance.
One retailer told betterRetailing: “The council visited me one day to say they had sent a mystery shopper following one complaint that my store wasn’t complying with guidelines.
“They said I had signs up, a queue system in place and staff were compliant. They had no issue and said they wouldn’t take any further action.”
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