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Collect+ retailers fear Amazon’s decision to pull out of the firm’s pick-up service could “weaken” the network and result in other companies making the same move.
The online retailer ceased deliveries to thousands of stores offering the Collect+ service on Monday. However, the network will continue to provide the company’s returns service.
Retailers have told RN the move will result in them losing between 20% to 50% of their Collect+ customers and raised concerns about the impact it will have on the network.
“Amazon has dropped a bomb,” said Paul Cheema, of Malcolm’s Nisa Store in Coventry, who says 30%-35% of his Collect+ customers pick up Amazon parcels. “I think it will have an impact on the network because although Collect+ has John Lewis and Very, Amazon is a big name and that’s what people come for.”
He said he has been contacted about installing Amazon lockers in his stores, but is still deciding whether he will go ahead with the offer.
Serge Notay, of Notay Convenience Store in Batley, west Yorkshire, said Amazon accounts for 50% of his Collect+ customers.
He said: “If Amazon has done this then other companies will be thinking about doing the same thing and I think it will weaken the whole network.”
We are just treated as a number, not a valid member of the network
Mr Notay was one of several retailers who told RN they feel there has been a lack of communication about the move. He said: “People don’t really know much about it, it’s absolutely ridiculous.
“We are just treated as a number, not a valid member of the network.”
However, Collect+ chief executive Neil Ashworth said stores were informed through their PayPoint terminal broadcast notifications. He said retailers “can be confident that Collect+ remains the UK’s largest independent store-based delivery and returns service”.
He added that during the 2014-15 financial year there was a 17% growth in its client base and more partnerships will be announced in the coming months, including a
“major client acquisition” later this week.
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