Post Office (PO) has announced an expansion of its partnership with Western Union, which will see a minimum of 4,000 branches offer cross-currency money transfers and payment services.
Previously, Western Union customers could only use the Post Office website for money transfer services.
Nick Read, chief executive of PO, said: “I am delighted to be expanding our partnership with Western Union, allowing customers to choose whether they want to use the money transfer service digitally or prefer to do it face-to-face.
“Postmasters are knowledgeable, reliable and can provide assurance that a transaction has gone through with a printed receipt, which many of our customers still value. This expanded partnership helps drive footfall into 4,000 of our branches, providing postmasters with increased remuneration opportunities.”
Devin McGranahan, Western Union president and CEO, said: “I am delighted that Western Union, one of the world’s biggest financial networks, and UK PO, the UK’s biggest retail network, are expanding our collaboration, aiming to serve our customers better in a transformed post-pandemic environment.
“At the same time, today’s announcement shows how we at Western Union continue to see our leadership in retail as critical to our success, and as a critical element of our omni-channel offering. As we continue to expand our global network, we will seek not only to improve access, but also, importantly, working with our partners, to truly transform the retail experience we offer our customers, in the UK and across the world.”
The In-branch money transfer service with Western Union is planned to roll out from Autumn 2022.
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