Frozen Brothers silent on slush machine failures

Retailers have accused the slush machine firm of leaving them 'high and dry' with 'unfulfilled orders'

Slush machine hygiene standards

Slush machine company Frozen Brothers is refusing to address complaints over missing machines and order mix-ups.

The firm is responsible for supplying Tango Ice Blast and Coca-Cola Frozen to convenience. However, in May, several retailers accused it of leaving them “high and dry” with “unfulfilled orders”, despite upfront payments.

Last week, a retailer said a replacement machine arrived with no prearranged discussion, and broke down “moments after delivery”.

Frozen Brothers failed to answer betterRetailing’s questions about the firm’s customer service.

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