Frozen Brothers silent on slush machine failures

Slush machine company Frozen Brothers is refusing to address complaints over missing machines and order mix-ups.

The firm is responsible for supplying Tango Ice Blast and Coca-Cola Frozen to convenience. However, in May, several retailers accused it of leaving them “high and dry” with “unfulfilled orders”, despite upfront payments.

Last week, a retailer said a replacement machine arrived with no prearranged discussion, and broke down “moments after delivery”.

Frozen Brothers failed to answer Better Retailing’s questions about the firm’s customer service.

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