The Fed has described InPost’s decision to scrap over the counter (OTC) parcel services as a “kick in the teeth” for independent retailers.

In early May, the parcel company contacted UK stores providing OTC InPost services, asking them to consider installing lockers instead, as its automated lockers offer “enhanced convenience and efficiency”.

Mo Razzaq, the Fed’s national president, said the decision will have a “significant impact” on many members and that it was “very disappointing” the federation was not consulted.

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He said: “One of the main reasons that independent retailers offer an OTC parcel service is to drive footfall into their stores. By having lockers outside the premises, it removes the need for people collecting or dropping off parcels to go into the shop at all and may also inadvertently contribute to the decline in the affected stores, some of which may be forced to withdraw from offering news and magazine services altogether.

“Many of the stores that currently use InPost for over the counter parcel services simply do not have the space to install lockers. If you own a store on a terrace of shops, for example, where are you supposed to put them? The lockers are also an easy target for vandalism and graffiti.”

Razzaq added that the Fed has requested an urgent meeting with InPost’s senior leadership team to discuss the implications of the change and to explore a way forward “that works for all parties”.

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