Academy in Action follow-up: Responsible Retailing with NFRN

Managing your store IAA NFRN Store management
Login or register to save this article

In April, NFRN’s Margaret McCloskey visited Raymond Farrell in Northern Ireland to discuss theft, cigarettes, and underage sales. Three months on we take a look at his progress.

Raymond's Plan

1. Eliminate underage sales by replacing signage and keeping and signing a refusal register daily.
2. Give staff regular refresher training on underage sales and keep a signed record of what you’ve done.
3. Put up the health and safety law poster and start using an accident book.

The Results

Ray"I’ve made sure to keep staff on their toes since the visit. The first thing we actioned was putting up the “NO ID NO Sale Poster” that Margaret gave me. We’ve since had additional training, and talked specifically about preventing underage sales.

"I also began using an accident book immediately after the visit. I’ve spoken to my staff about it, & keep it filled in if there are any issues which arise. The visit with NFRN was very beneficial, she shared a lot of valuable advice about complying with regulations and trading standards."

Visit the Independent Achievers Academy page to find out more about Raymond’s visit, to develop your own action plan and see similar results in your shop.

By IAA  Avatar
By IAA 15 Sep, 2017



Do you have a Brexit contingency plan?

Make the most of

You know your shop better than anyone. Now you can decide exactly what news, advice and retailer case studies that you want to see to help you improve your business.

Subscribe to personalise your content Already have an account? Login