LATEST ARTICLES

Christine Hope warm winter

Christine Hope explains how to give shoppers a warm feeling this...

We wanted a warm end to the summer to prolong the tourist season, but sadly this hasn’t happened. That’s meant that the hot water...
staff-recruitment

“Staff are the most valuable tool. If your customers don’t like...

Natalie Lightfoot, one of our seven expert retailer columnists, reveals how she handled being two staff members down. I knew it was all going too...
Chris Wardle

Chris Wardle fuels local community with petrol station post office

When the village of Norton-on-the-Moors lost its post office, Chris Wardle saw it as the perfect fit for his Premier petrol station convenience. He...
Pankhanias

Alkesh Pankhania – “I know every single corner of my business”

Location: Sunbury-on-Thames, Surrey Hours: 6.30am-10.30pm Mon-Sat, 7.30am-10pm Sun Staff: 4 Size: 800sq ft Trading since: 2002 Fifteen years of successful convenience retailing is no mean feat but, surrounded by...
Keith Tomes

Keith Tomes injects fresh impetus into century-old family store

Keith Tomes’ business has been in his family for nearly 100 years. With recent innovations including meat multibuys from his in-store butchery and fresh,...
jeet bansi beyond summer

Jeet Bansi reveals what opportunities he will tap into beyond summer

Following on from my last column where I discussed how I was taking advantage of great weather, barbecue season and our health and beauty...
Vicky and Mandeep Singh

Vicky & Mandeep Singh meet customer demand with a fresh and...

When customers told Vicky and Mandeep Singh they needed a good-quality fresh and chilled range in their local store, the brothers acted and expanded....
Londis Woking

“Shoppers have to look forward to visiting you”

Location: Woking, Surrey Hours: 7am-9pm Staff: 6 Size: 730 sq ft Trading since: 2010 After being made redundant seven years ago, former Budgens shop manager Emmanuel Okorie took the...
John Green

John Green’s fresh investment gets 50% turnover boost

Last year, John Green seized the opportunity to add a full convenience offer in the store he has run for 43 years. Nine months...
Barry Chandi

Why Barry & Ranjeet Chandi are ready for tomorrow

Barry and Ranjeet Chandi spent £70,000 to fit their store out with Nisa’s Store of the Future 2 format. With chilled, fresh, coffee and alcohol attracting...