Give customers the benefit of the doubt

Local shops handle a lot of cash and need to do this well to keep shoppers happy. I stopped off to fill my scooter with petrol yesterday and after ...more

Keeping it simple for shoppers

Local shops can make high impact promotions work for them with the application of a little thought - and sticky tape. My thanks to Andy Singh for f ...more

Newspaper sales fall but profits still buoyant

The national newspaper circulation figures for January 2010 were published recently and showed an annual decline in copies sold almost across the boar ...more

Low prices can be beaten

For corner shopkeepers there are some signs that the major grocers are having a tough time in growing their share of the grocery market. While this do ...more

Nationals look to innovate in face of dwindling sales

National newspapers are, without a doubt, going through a tumultuous period. And unlike the consumer magazine circulation figures released on 11 Febru ...more

Bestsellers guide reveals the weak links in my display

This week Retail Newsagent published their twice-yearly guide to best-selling magazines. The great thing about this type of guide is that it provides ...more

Promotional pancakes

Andy Singh invited me to visit his family shop in Sunnyside, near Gateshead, yesterday, and I spent an enjoyable hour with him talking about business ...more

Diff’rent smokes

Regionality is something that I’ve always found fascinating. The differences in the different products that sell in different places around the coun ...more

Busy street, empty shop

True in part to my New Year resolution, I held a business meeting in an independent coffee shop today just next door to a Starbucks. The cafe was pres ...more

In-depth: How much does a mag cost to sell?

There has been much discussion about poor availability of magazines over the past few months. Back in September I asked 'who owns your shop?' Taking t ...more