Meet the team

Steve Denham

Steve has worked in retail for more than 40 years. For more than half of his career he has run a village newsagent with his wife. He is interested in magazines, store development and local marketing, and is always looking to use sales data to inform his range and display. Steve also takes a keen interest in the impact of government and legislation on his business, and will blog about all aspect of life at the coalface.

Nick Shanagher

Sharing good ideas between enterprising independent retailers is the main driver of betterRetailing. With 20 years’ experience of covering retail markets, Nick helps shopkeepers of all sizes to think about what questions are important for themselves and their businesses, and to find answers that work in their shops. Keep moving! Adapt other people’s great ideas to your own situation!

Louise Banham

Louise reports on all aspects of the newstrade for industry bible Retail Newsagent. A great believer of buying, selling and reading print media, she is fully aware that contributing to an online blog may be somewhat contradictory. However, she aims to use the opportunity, with its ability to offer instant updates, to help independent retailers keep one step ahead of the competition.

Stefan Appleby

As associate editor of Retail Express, Stefan sees, first-hand, all the newest product launches and developments and gets to talk to everyone across the retail sector, from independent retailers to managing directors. He’ll bring you details of these day-to-day dealings and keep you updated on some of the most recent product innovations and developments that may, or may not, help you improve your offering.