Refit for purpose
Refitting your store can be expensive. But it can also be a worthy investment. Chander looks at three success stories
Know your customers
Steve’s community knowledge enables him to provide a networking opportunity for two his customers
Judged on appearances
Independents have no choice but to ensure their shops layouts compare well to the supermarkets and other chains appearing on the high street
A Facebook site for news retailers
Nick gets inspired by a great new online resource for retailers, the Facebook site Newsagent’s Helper
Getting the service culture wrong
Nick looks at the importance of getting service culture right as he is forced into leaving a London convenience store empty-handed and unhappy
The magic of retailing
Jeff Pearce was just about to pull the steel shutters down at the front of his store when he noticed a young girl sitting on the ground with a blanket
Amazing what customers can do for you!
Christine finds out just how well her customers appreciate her business and as a result wins a celebrity endorsement
Will McJobs make way for McRobots?
Retail outlets with automated cashiers will lose out to stores that offer good customer service Nick argues
In vino profitas
Steve puts on a wine-tasting event in his shop and finds it brings both sales and PR benefits to his business
Local Shop Summit gets social
Inaugural Local Shop Summit promises to bring suppliers and retailers together in unique forum aimed at winning the battle for local shoppers
