Responsible Retailing with FWD
Having a process for retailing age-restricted products such as cigarettes and alcohol is a key requirement for retailing. Ravi Kaushal’s Premier Burlington News is no exception because one slip in selling a packet…
What advice would you give a new retailer?
I received an enquiry from a prospective retailer asking for tips recently. This got me thinking – what are the top things a new shop owner must keep in mind?
Lessons in optimism
As a local retailer you need to back yourself and to have confidence in your offer to shoppers. A recent Financial Times interview with billionaire Laurence Graff, whose parents ran a tobacconist in…
A chance to breathe now the worst weather has passed
When the cold snap began this month, after our first days trading we already knew that we did not have enough stock, particularly of milk. Our delivery arrived very much to our surprise,…
Indies prove their dedication in adverse conditions
Several times over the past few weeks adverse weather has brought the country to a standstill, closing businesses, shutting schools and causing chaos on the roads and railways. Independent retailers, however, have done…
Attitude is everything for Arsene
Arsene Wenger’s views on management were shared by Real Business last year. Footballers up to the age of 20 get by on talent. Then motivation and intelligence become factors and it is the…
Staff skills underpin the Morrisons offer
Morrisons has a slogan: that it is the “food specialist for everyone”. Outgoing chief executive Mark Bolland last month told Management Today that every word counted. “We’re specialists”, he said. Everyone is trained…
The end of checkout staff?
This week’s news that Tesco has opened its first store with no checkout staff might be the start of a revolution – or it might not. Budget airlines get passengers to do much…
Not such a badge of honour
Earlier this week I suggested that badges with positive messages could help local retailers to build relationships with shoppers in store. Today, I came face to face with a badge that, out of…
People in glass houses… how transparent is your store?
From January, Asda promises to open its first ever glass-walled store, giving shoppers “access to areas not normally seen”. It is putting cameras into its suppliers’ production areas, including a dairy farm and…
21/05/2012
Chander Hingorani — If I am not mistaken, Wonga charge interest in excess of 4000%. And they are not regulated by FSA either....
18/05/2012
Tom Searle — A similar loan for one year from the NFRN Credit Union would cost £66 per £1,000. However, you need...
15/05/2012
Steven Denham — Hi Steve, if you let us know your email address by using the 'Contact Us' button at the top of...
15/05/2012
Steve Parsons — Hi Steve I would be interested in the contact details of your holiday relief.
11/05/2012
Christine — Another book you are persuading me to purchase and get into action.
Philip Hesketh book has helped me in quite a...
