Poor staff training = Poor customer service
It’s essential to empower your staff with more than the bare minimum training to deal with customer-facing issues
London riots – audio slideshow
Listen to the heartbreaking words of retailer Siva Kandiah who has lost his business following looting in Hackney this week. Full audio slideshow exclusive
A fun and profitable evening out
Video report: Retailers from three NFRN districts gathered last night to take advantage of some great deals and some great food
Building self esteem
Steve helps a young member of staff get on the right track for the world of work
Juggling Act
Christine puts together a routine to help her juggle her workload, and sticks to it… almost
Learning how to smile
Christine describes the success she has had helping a staff member realize potential he never knew he had
Retail Fire Safety
The Fire Safety Order has a potential punishment of 10% of annual turnover, so you need to ensure you are compliant with this piece of vital legislation
We find a thief on our team
Should you involve the police when you discover one of your staff has been stealing? What did Steve do when faced with this question?
The importance of staff motivation
Christine performs some new reviews with her staff and is shocked to find out they all rate themselves poorly at their jobs. Are your staff motivated?
When was the last time you took a holiday?
Steve reflects on his 20-plus years as a retailer, the benefit of regular holidays and how NFRN membership has made them possible
