Indies prove their dedication in adverse conditions
Several times over the past few weeks adverse weather has brought the country to a standstill, closing businesses, shutting schools and causing chaos ...more
Collected blog posts about Staff
A chance to breathe now the worst weather has passed
When the cold snap began this month, after our first days trading we already knew that we did not have enough stock, particularly of milk. Our deliver ...more
Attitude is everything for Arsene
Arsene Wenger's views on management were shared by Real Business last year. Footballers up to the age of 20 get by on talent. Then motivation and inte ...more
Staff skills underpin the Morrisons offer
Morrisons has a slogan: that it is the "food specialist for everyone". Outgoing chief executive Mark Bolland last month told Management Today that eve ...more
The end of checkout staff?
This week's news that Tesco has opened its first store with no checkout staff might be the start of a revolution – or it might not. Budget airlin ...more
Not such a badge of honour
Earlier this week I suggested that badges with positive messages could help local retailers to build relationships with shoppers in store. Today, I ca ...more
People in glass houses… how transparent is your store?
From January, Asda promises to open its first ever glass-walled store, giving shoppers "access to areas not normally seen". It is putting cameras into ...more
Build the confidence of your team
Nine out of 10 staff working in local shops feel uncomfortable asking shoppers for proof-of-age, trade magazine Retail Newsagent reports. As local ...more
Invest in training
Margate retailer Hina Olive told Retail Express a year ago about her training plans and the trade newspaper returned this week to ask her how things a ...more
