Using loyalty

Making shoppers feel special requires some careful calculation by local retailers as to the value that offers provide to their customers. A recent Retail Newsagent

The My Shop is Your Shop (MSYS) campaign has run since 2004 as a way for major suppliers to support local shopkeepers in promoting sales

Making shoppers feel special requires some careful calculation by local retailers as to the value that offers provide to their customers. A recent Retail Newsagent

Ranjan Patel used her first speech as president of London’s Newsagents Federation this week to urge independent shopkeepers to use their imagination to win business

Local shops can make high impact promotions work for them with the application of a little thought – and sticky tape. My thanks to Andy

Andy Singh invited me to visit his family shop in Sunnyside, near Gateshead, yesterday, and I spent an enjoyable hour with him talking about business

True in part to my New Year resolution, I held a business meeting in an independent coffee shop today just next door to a Starbucks.

Last week in the corner shop across the street a big poster appeared in the window announcing an £89 million mega draw in the lottery.

Walkers Max are promoting their grab bags with a 2-for-£1 flash in corner shops, and I wonder how many retailers have done the maths? My

Steve Fox, retail sales director at the wholesaler Booker, has put down a marker for what he thinks is important for local shops to focus

This morning saw the release of fourth quarter results from pizza chain Papa John’s. The chain, which opened another 24 stores this year and is