A short note on Alcohol
When putting products on display sometimes the small ideas make a big difference
Responsible Retailing
Steve asks if and when a retailer should refuse to sell a product such as alcohol to a customer who clearly has problems with it.
A dangerous product
Selling age restricted products needs discipline. Sell tobacco to someone under 18 years old can seriously damage a retailer’s wealth. The Coventry Telegraph recently reported that a Durnchurch newsagent was found guilty of…
In vino profitas
Steve puts on a wine-tasting event in his shop and finds it brings both sales and PR benefits to his business
Tim Martin talks sense
Local shopkeepers can recognise and learn from some of the challenges faced and tackled by JD Wetherspoons’ Tim Martin
Enterprising pub-owners target shoppers
As the Barracuda pub group move into opening for breakfast you can be sure they’ll be looking to their local independent retailer for tips on service
Three lessons that left a bitter taste
Back from a holiday in the home of Port, Steve has learnt three valuable customer service lessons that will help ensure your customers avoid feeling disappointed
16/02/2012
Steve Denham — Great to have you on the team Paul.
14/02/2012
Tan Parsons — Great post Terry - really interesting to hear how your life as an employee gave you the expertise to take...
13/02/2012
Kate Woolf — Great news Terry.
Sorry it's a bit late I've just returned from hols.
As a winner of the 2011 'Environment &...
10/02/2012
betterRetailing Team — Yeah, its thirsty work being an anchor!
